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Frequently Asked Questions

Below is a list of our most frequently asked questions.

FAQ

How safe is your online-payment?

The payment procedure and authorization will be done via our partner Saferpay. You will be linked automatically to their website and  redirected to Scandlines online-booking after authorization of payment. Your account- or credit-card-data will not be saved in Scandlines booking-system.

Saferpay guarantees a maximum of safety by usage of the latest coding-technologies (based on present SET- and SSL-standards) and fulfills all safety-relevant requirements of card-providers. The computer centre is monitored 7 days a week and around the clock and guarantees maximum availability.

Further on you have an unlimited right of retraction in cases of unauthorized credit-card-payments and direct debiting. Please contact your bank concerning valid deadlines.

What credit cards are accepted?

Mastercard/Eurocard, Visa, American Express, Diners and Dankort are accepted on board Scandlines ferries.

Is pre-booking necessary?

This option depends on the Scandlines route you want to travel on. For the routes from Puttgarden to Rødby and from Helsingør to Helsingborg pre-booking is not necessarily required. Due to the high departure frequencies of those Scandlines routes periods of waiting are very seldom and do only occur in exceptional cases, like at weekends in peak season. On the route from Rostock to Gedser we urgently advise a reservation, not only in peak season and on bank holidays.

We would recommend to make a pre-booking:
If you plan ahead and book a certain ferry in advance, you will safe significantly. For a slightly higher fee, you will receive more of our services and be able to use them flexibly, even if your plans of travel should change.
The choice is yours.

Cancelation, up to when?

Here you find more information:

Scandlines changing and cancellation terms 

What currencies can I use to pay on board?

Beside Euros, common currencies like US Dollar and Danish, Swedish or Norwegian Krone are accepted as payment.

Can I change money on board?

A branche of the “Reisebank” is located in the terminal at Rostock.
Fixed amounts can be changed into Swedish or Danish krone on most ships for a charge.

How and when does the payment occur and how are amounts refunded?

Every booking at a Scandlines Service Center or on the Internet has to be paid immediately. Payment is possible with Visa- or Mastercard as well as by electronic debiting inside Germany under allegation of bank code and account number. 
In case of booking directly on the spot, payment is also possible with other credit cards and cash, too.
For electronic payment Scandlines works in close collaboration with “Saferpay”, a company warranting high security standards.

Dogs aboard the ferry?

Generally, for the transportation of animals the general terms of transportation for persons are valid as well. In the owner’s company small pets are allowed aboard. Bigger animals and dog breeds evaluated as “dangerous” mustn’t leave the craft during the stay aboard. Aboard, muzzle and lead are basic prerequisites for the carriage of dogs and belong to the owner’s duties. For hygienic reasons pets are not allowed in restaurants and shops. Staff orders always have to be followed immediately. Furthermore, we would like to advise you of the need to carry along an international vaccination card for your pet. Further information to the terms of entry with pets, the obligatory registration and much more can also be received at the tourist information www.visitsweden.com and www.visitdenmark.com.

How do pedestrians get to the port of Rostock?

Pedestrians for the Scandinavian routes use the suburban railway-connection from central station to “Seehafen” or take the tram number 2 from the cental station to “Dierkower Kreuz”, to go on with the bus number 49 to “Seehafen”. The way from the suburban railway station to the ferry terminal takes you about 20 min of walking. The bus stop is situated directly at the terminal.

Ferry missed, now what?

In case of having missed your booked ferry, please contact immediately the Scandlines Service Center. Phone +49 (0) 381-77 88 77 66.
More information:

Scandlines changing and cancellation terms 

 

 

Validity of tickets?

The ticket is valid for the booked departure. Here you find more information:

Scandlines changing and cancellation terms 

How long is my Sweden-Ticket valid?

You don't have to use your ticket on Helsingør-Helsingborg at the same calendarday like the crossing Germany-Denmark. A possible difference in the ticket price has to be payed at the Check-In in Helsingør or Helsingborg respectivily.

Are children in a car free of charge?

The price for one crossing includes the car incl. up to 9 persons. Children up to 3 years , that are aboard as pedestrians and in company of an adult, travel free of charge, but have to be booked in advance.

When does the reservation have to be changed?

If the name of the travelling person, address or licence plate for the booked crossing for the routes to Scandinavia change, it is not necessary to inform the shipping company in the runup to the crossing. Besides, please point out the changings at the check-in. For safety reasons, ferries are available only for a certain number of passengers. That is why there is no duty of transportation if you arrive with more persons than stated in the booking. For these reasons, a changing of the number of travelers in your booking is necessary. Please do not book more persons than necessary as well, because if you would do so, you would unnecessarily block capacities. There is no duty of transportation as well, if the vehicle category does not fit to the one stated in the booking (e.g. booking of a car, arrival with a caravan).

Changes of departure days and crossing time must always be done as soon as possible.

Can I book an open ticket, without fixed departure-day and/or -time?

Yes, the open return tickets (no fixed date) can be booked via the Scandlines Service Center if the return is for Economy EXTRA or FLEX tariff.

The price for the return trip is thus the highest price in the available category.

How are the different import regulations?

Please look in the Customs Regulations.

Parties, table reservations, events on board

Table reservations can be made and parties or events held on the German ferries between Puttgarden and Rødby.
Please contact Scandlines for further information regarding events on board.

Can I deposit my cans aboard?

The packing orders are only valid for the area of the Federal Republic of Germany. That is why there is no deposit duty for the sales of disposable packaging beyond the 12 miles zone (Puttgarden: 3 miles zone)…