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How to bring complaints to notice

If you are not satisfied with a product or service purchased from us, please send an email to cutsomerservice.germany@scandlines.com. 

Please inform us about the reason of your complaint, state place and time, and if possible your booking number.  

If we are not able to solve the case to your satisfaction you have the possibility to submit your complain to the EU commission. Please state our email address customerservice.germany@scandlines.com, when you submit your complaint.