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EU-Regulation 1177/2010

According to Article 23 Paragraph 1 of EC regulation 1177/2010:

Rights of disabled persons and persons with limited mobility

In order to

  • comply with applicable safety requirements, or
  • to carry out embarkation, disembarkation or transportation of this person in a safe or operationally feasible manner if this is not possible due to the design of the passenger ship or the infrastructure and organisation of the port including the port terminals,

carriers, travel agents and tour operators can refuse to make a booking for a disabled person or a person with limited mobility, to issue or make a ticket available to them, or to take the person on board the ship.

The assistance to be provided according to Article 10 of EC Regulation No. 1177/2010 for disabled people and persons with limited mobility by the carrier and terminal operator requires that

  • there be a confirmed booking for the journey and
  • that the person's need for assistance be communicated to the carrier or terminal operator at the latest 48 hours before the time when assistance will be needed, and
  • that the person be present at the port or designated contact point at a time specified by the carrier in writing, which may be no earlier than 60 minutes before the announced embarkation time, or
  • if an embarkation time has not been specified, be present at the latest 60 minutes before the scheduled departure time.

Rights of all passengers if travel is interrupted

1.         Delay by more than 90 minutes or cancellation:

a) Assistance: Proportionate to waiting time, free snacks, meals or refreshments are to be provided given that these are available or can be reasonably provided.

There is however no entitlement to assistance:

  • for passengers with open travel dates, if a departure time has not been specified, or
  • for passengers who were informed of the delay/cancellation before purchasing the ticket, or
  • if the passenger is to blame for the delay/cancellation.

b) Alternative transport to the destination specified in the travel contract under comparable conditions at the earliest possible time and at no extra cost, or

c) refund of the ticket price and free return transport to the point of departure specified in the travel contract at the earliest opportunity if applicable.

There is however no entitlement to alternative transport, refund of the ticket price or free return transport:

  • for passengers with open travel dates, if a departure time has not been specified.

2.         Delays or cancellations that require a stay of one or more nights or an extension to the stay expected by passengers:

a) as under 1. a), and

b) if practically feasible, free suitable accommodation on board or on land as well as transportation between the port terminal and the accommodation. This entitlement does not apply if

  • weather conditions have caused a delay/cancellation.
    The total costs for accommodation on land can be limited to 80 EUR per passenger per night and for a maximum of three nights.

c) as under 1. b), or

d) as under 1. c).

All entitlements outlined do not apply:

  • to passengers with open travel dates, if a departure time has not been specified, or
  • to passengers that were informed of the delay/cancellation before purchasing the ticket, or
  • if the passenger is to blame for the delay/cancellation.

3.         Delayed arrival at the destination:

For a delay in arrival at the destination of  > 1 hour for a scheduled journey time of up to 4 hours, the passenger is entitled to compensation of at least 25% of the ticket price. If the delay is twice the time specified, then compensation shall be 50% of the ticket price.

Entitlement to compensation does not apply:

  • to passengers with open travel dates, if a departure time has not been   specified, or
  • to passengers that were informed of the delay/cancellation before purchasing the ticket, or
  • if weather conditions have caused a delay/cancellation, or
  • if the delay/cancellation was caused by exceptional circumstances.

Further information:

You can obtain further information on EC Regulation 1177/2010 from the competent national enforcement body, by phone: 00 800 67891011 or by e-mail: mail@europe-direct.cec.eu.int or mail@europe-direct.ec.europa.eu

 

Click here to download this content as a PDF-file of EU-Regulation 1177/2010



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