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Contacts for Passenger Services

We often have questions from our customers, please visit our Frequently Asked Questions  section to see if we the answer you need is there. If you do not find an answer for you question in the FAQ-section, please feel free to contact us by using below contact information.

Scandlines-Servicecenter

Servicecenter
Monday-Friday: 08:00 – 20:00
Saturday and Sunday, bank holidays: 09:00-18:00
Puttgarden Fährhafen
23769 Fehmarn
Tel.: +49-(0) 1802 - 11 66 99 (6 ct/call inside Germany fixed line network; german mobile prices maximum 42 ct/min)
Fax.: +49(0)4371- 88 88 200
Send an e-mail
Office Ventspils Darzu iela 6, LV - 3600 Ventspils
Tel.: +371 6362 07 83
Fax: +371 6362 06 90
Send an e-mail
Office Klaipeda N.Sodo gtv.1-111, LT-5800 Klaipeda
Tel.: +370 46 310561
Fax.: +370 46 310561
Send an e-mail


Customer Services and special Products

Your Booking Do you have questions around your booking?
Send an e-mail
Group Packages Please send your group request via E-Mail.
Send an e-mail
Catalog Service Here you can download the catalogs!
Your Views Send an e-mail if you have questions or suggestions.


General Agents for Scandlines

Austria ÖAMTC GmbH Reisebüro
Tel. +43 1 711 99 14 02
Schubertring 1-3, A-1010 Wien
Send an e-mail
Poland B.O.R.T. "Skandia"
Tel. +48 91 327 05 91
Fax. +48 91 322 45 30
Ul. Slowackiego 17, PL-72-600 Swinoujscie
Send an e-mail
Switzerland Cruise & Ferry Center AG
Tel. +41 56 675 75 90
Fax. +41 56 675 75 91
Industrie Nord 9, CH-5634 Merenschwand
Send an e-mail
Czech Republic

Thomas Cook s.r.o.
Tel.: +420 224 422 950 -1
Fax: +420 224 422 955
Na Příkopě 24, pasáž ČNB
110 00 Praha 1
Czech Republic
Send an e-mail

Hungary Mahart PassNave Kft
Mahart Tours
Tel.: +36 1 48 63 610
Fax: +36 1 26 64 223
Send an e-mail