Updated  6 May 2022

See the current COVID-19 | Corona initiatives on the ferries and in BorderShop.

The initiatives are based on advice and guidance from the Danish public health authorities, the Ministry of Foreign Affairs of Denmark and the German authorities.

 

  • There are currently no travel restrictions for travelers from the EU, Switzerland and Scandinavia.

    Read more on entry regulations, applicable test and quarantine requirements on coronasmitte.dk/en 

  • Please note that there may be restrictions on entry to Germany. Please read more on the Ministry of Foreign Affairs of Denmark's website

  • Fully vaccinated or previously infected people must present a valid COVID certificate upon entry.

    Anyone over the age of 12 who has not been vaccinated or previously infected must present a negative quick or PCR test.

    Read more about entry rules and exceptions on the German Federal Ministry of Health

  • Before buying your ticket and starting your journey, please find out whether there are any entry restrictions to Sweden for your planned trip via Denmark on the Swedish police’s website

  • The website reopen.europa.eu helps you plan your trip in Europe.

    The website gives you an overview of the countries’ measures including information on quarantine and testing requirements for travellers, the EU digital COVID certificate etc.

    You can also fill out a travel plan that will tell you the local restrictions of the countries you visit.

    The website is updated by The European Union.

Reimbursement and rebooking of tickets

  • As a ferry operator, we only conclude a transport contract and are not subject to reimbursement claims. However, it is very important for us to support our customers and help them find alternative solutions to prevent loss.

    Refundable tickets will be refunded according to valid tariff conditions.

    When you buy a ferry ticket, you always get the option to buy Refund Service for later ticket refunding if you have to cancel the ticket.

  • Tickets bought on conditions allowing a refund are of course always refundable.

    When buying a ferry ticket, you always get the option to buy Refund Service for later ticket refunding if you have to cancel the ticket.

  • It is not possible to exchange your ticket for SMILE points.

  • Our Customer Service will contact you if you have a booking for a departure that is cancelled, provided that Customer Service has your contact details.

    We recommend that you keep informed on www.scandlines.com/departures.

COVID-19 precautions on the ferries

Our initiatives are based on guidelines from the authorities. 

  • Yes, anyone can use our ferries on the Puttgarden-Rødby and Rostock-Gedser routes.

    Please check potential travel restrictions before starting your trip.

  • You are not required to wear a face mask on the ferries.

  • There are no requirements for presenting a valid COVID certificate or wearing a face mask when visiting our restaurants on board.

COVID-19 | Corona initiatives in BorderShop

See the current initiatives in BorderShop in Puttgarden and Rostock. The initiatives are based on guidelines from the German authorities.

  • You do not need to wear a face mask when shopping in BorderShop in Puttgarden or Rostock.

  • You find hand disinfectant at the entrance, so you can disinfect your hands. You also find disinfectant and paper for cleaning the handles on the shopping carts.

Contact us

We are always ready to answer your questions. Contact our Customer Service e-mail servicecenter.germany@scandlines.com or call +49 (0) 381 – 77 88 77 66.