Updated 24 November 2021

To ensure that all passengers have a safe journey, we have implemented a number of COVID-19 | Corona initiatives on the ferries and in BorderShop.

The initiatives are based on advice and guidance from the Danish public health authorities, the Ministry of Foreign Affairs of Denmark and the German authorities.

 

  • Please note that there may be restrictions on entry to Denmark. For more information, please check www.coronasmitte.dk

  • Please note that there may be restrictions on entry to Germany. Please read more on the Ministry of Foreign Affairs of Denmark's website

  • Check immediately before entering the country whether you have stayed in a risk area
    People entering Germany from risk areas are required to comply with the existing quarantine regulations and and to report to the responsible health department. A digital entry registration at www.einreiseanmeldung.de must be made before entry in order to check the applicable requirements for entry.

    Scandlines is obliged to check in the harbour before the ferry crossing whether the passenger has successfully completed the digital entry registration. If the passenger does not show proof of the digital entry registration, Scandlines is not allowed to transport the passenger. 

  • Generally, the entry regulations of transit and the destination country apply and all customers are obliged to comply with them.

    Before buying your ticket and starting your journey, please find out whether there are any entry restrictions to Sweden for your planned trip via Denmark.

    https://polisen.se/en/the-swedish-police/the-coronavirus-and-the-swedish-police/travel-to-and-from-sweden/entry-ban-to-sweden-from-uk-and-denmark/

  • The website reopen.europa.eu helps you plan your trip in Europe.

    The website gives you an overview of the countries’ measures including information on quarantine and testing requirements for travellers, the EU digital COVID certificate etc.

    You can also fill out a travel plan that will tell you the local restrictions of the countries you visit.

    The website is updated by The European Union.

Reimbursement and rebooking of tickets

  • We continuously follow the development of the Covid-19 pandemic. This also applies to travel restrictions. However, as a ferry operator we only conclude a transport contract, we do not provide services in the travel or package travel sector. Therefore, we are not subject to reimbursement claims.

    However, it is very important for us to support our customers and help them find alternative solutions to prevent loss.

    Refundable tickets will be refunded according to valid tariff conditions. When you buy a ferry ticket, you always get the option to buy a Refund Ticket Service for later ticket refunding if you have to cancel the ticket.

  • Yes, due to the current situation you can use your voucher for a new booking with a journey until end of 2021. The redemption period has been extended.

  • Tickets bought on conditions allowing a refund are of course always refundable. When buying a ferry ticket, you always get the option to buy a Refund Ticket Service for later ticket refunding if you have to cancel the ticket.

  • It is not possible to exchange your ticket for SMILE points.

  • Our Customer Service will contact you if you have a booking for a departure that is cancelled, provided that Customer Service has your contact details. We recommend that you keep informed on our website Scandlines.com.

COVID-19 precautions on the ferries

At Scandlines, we have implemented a number of initiatives based on guidelines from the authorities in order to make your journey during COVID-19 safe. 

  • Yes, anyone can use our ferries on the Puttgarden-Rødby and Rostock-Gedser routes as long as accepted travel reasons can be proven and the test and quarantine requirements of the destination and transit country are met.

  • At the harbours, there is no close contact as everyone is in their own car.

    On all our ferries, we follow the rules of adequate hand hygiene and make hand disinfectant available to all passengers. The dispensers empty quickly and we refill them as fast as possible.

    On all our ferries, we have put up posters with advice on how to avoid the virus from spreading.

    We continuously clean all areas and devices touched by many hands with disinfectant. Among these areas are door handles, railings, water taps and push buttons for toilet flush.

  • Our Danish and German ferries have different requirements for the use of face masks.

    You do not need to wear a face mask or shield on our Danish ferries, as it is no longer a requirement to wear protective equipment in public transport in Denmark.

    You must continue to wear a face mask on our German ferries. However, you can remove the face mask when you:

    • sit down
    • eat or drink
    • are outdoors on the deck
    • are on the car deck
    • have health reasons such as impaired lung function, disability or during pregnancy, etc.
    • are 12 years old or under
    • are in the restaurant Scandlines Kitchen on the Puttgarden-Rødby crossing

    See when the Danish and German ferries are sailing when you book a ticket.

    Our Danish ferries:
    • M/F Copenhagen
    • M/F Prince Richard
    • M/F Princess Benedict

    Our German ferries:
    • M/F Berlin
    • M/F Deutschland
    • M/F Schleswig-Holstein

  • Our Danish and German ferries have implemented different COVID-19 initiatives.

    • Scandlines Kitchen Buffet on the Rostock-Gedser crossing:
      On German ferries, you are required wear a face mask while standing and all passengers over 6 years old must present a valid corona passport and photo-ID.
      Please note that for passengers over 17 years old, the corona passport is only valid if you are vaccinated or recovering from corona and can present a negative test (max. 24 hours old). For passengers between 7-16 years, the corona passport is valid with a negative test (max. 24 hours old).
      On Danish ferries, there are no requirements for face masks, but all passengers over 15 years old are required to present a valid corona passport. The corona passport is valid if you are vaccinated, tested or recovering from corona.

    • Scandlines Kitchen on the Puttgarden-Rødby crossing: 
      On German ferries, there are no requirements for face masks inside the restaurant, but all passengers over 6 years old must present a valid corona passport. Please note that the corona passport is only valid if you are vaccinated or recovering from corona.
      On Danish ferries, there are no requirements for face masks, but all passengers over 15 years old are required to present a valid corona passport. The corona passport is valid if you are vaccinated, tested or recovering from corona.

    • Scandlines Food Express on both crossings: You are not required to present a corona passport, but if you are sailing with a German ferry, you must wear a face mask while standing.

    • Scandlines Coffee on both crossings: You are not required to present a corona passport, but if you are sailing with a German ferry, you must wear a face mask while standing.

    See when the Danish and German ferries are sailing when you book a ticket.

    Our Danish ferries:
    • M/F Copenhagen
    • M/F Prince Richard
    • M/F Princess Benedict

    Our German ferries:
    • M/F Berlin
    • M/F Deutschland
    • M/F Schleswig-Holstein

  • We make sure that the indoor areas on our ferries are well vented using our efficient ventilation systems, but we also encourage our passengers to take a stroll on the outdoor decks to get fresh air and enjoy the view. 

  • Travel Shop is open as always. We have made extra disinfection dispensers available and marked the floor to secure social distancing, so all customers can comply with the COVID-19 recommendations. 

Visit our BorderShop

BorderShop in Puttgarden and in Rostock are open. However, to make your shopping trip safe, we have implemented a number of initiatives in order to comply with guidelines from the German authorities. 

  • Yes, both our BorderShop in Puttgarden and in Rostock are open. You can see offers and opening hours on bordershop.com. Easymarked in Rostock is open from 06.00 until 22.00.

  • Currently it is compulsory to wear face masks in all shops in Germany. Therefore, you must wear a face mask when visiting the BorderShops. This applies for both the shop and the parkering areas.  

  • You find hand disinfectant at the entrance, so you can disinfect your hands. You also find disinfectant and paper for cleaning the handles on the shopping carts.

  • We have marked the floor in order to remind everyone of social distancing and to make it easier to take care of each other and show consideration. 

  • In BorderShop Puttgarden, there are no limits to the number of customers.

    In BorderShop Rostock the maximum number of customers is 120. Automatic counting at the entrances secures that this number is not exceeded. 

Contact us

We are always ready to answer your questions. Contact our Customer Service e-mail servicecenter.germany@scandlines.com or call +49 (0) 381 – 77 88 77 66.