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Information COVID-19

Scandlines continues to operate the Puttgarden-Rødby and Rostock-Gedser route. For more information, see the schedule. There are temporary entry restrictions for persons wishing to enter Denmark and Germany

Refundable tickets are of course always refundable.

When buying a ferry ticket, the customer always gets the option to also buy a Refund Ticket Service for later ticket refunding if the customer has to cancel the ticket.

Even if the customer has deselected Refund Ticket Service, Scandlines, exceptionally, offers that the customer can rebook the ticket at no cost. The customer can also upgrade an Economy ticket to Economy Extra by paying the price difference. Furthermore, the customer also has the possibility to get a voucher for a new ticket for use at a later stage in 2020. To use this offer you must contact our Service Center at servicecenter.germany@scandlines.com or call +49 (0) 381 – 77 88 77 66 or +45 33151515.

Update 18/3 14:30
Scandlines has decided to close our Onboardshops on all ferries and on both our routes. It will still be possible to buy a light meal and something to eat and drink.

Update 16/3 18:30
Our BorderShops in Puttgarden and Rostock are closed due to the current situation. Check bordershop.com for information on when we reopen. 

Easymarked is still open. Opening hours are from 06:00 until 22:00.

Update 16/3 15:45
If you have bought a ticket with departure in March or April, we, exceptionally, offer that you can change the booking at no cost, though you will have to pay a possible price difference. This applies to any type of ticket you have bought.

After Germany closed its borders to Denmark among others, Scandlines offers customers with tickets with departure in March or April to exchange them or to receive a credit note for a new ticket with the same flexibility as the current one. The credit note is valid in all of 2020. To use this offer you must contact our Service Center at servicecenter.germany@scandlines.com or call +4533151515 or +49 (0) 381 – 77 88 77 66.

Update 16/3 11:20
During the past weekend, more and more European countries have closed their borders. Among these countries is Germany that closed its borders to, among other countries, Denmark at 8:00 on March 16.

Like Denmark, Germany allows freight and commuters to cross the border and thus crucial transportation can continue. At this point, there is no information about an end date for the German closure.

For more information on the temporary entry restrictions, visit the websites of the Danish authorities and the German authorities, respectively.

We still operate – given the situation mainly transporting freight – and continuously adjust our schedules according to the amount of transportation.

Please find our schedules on our website.

Update 13/3 23:30
Scandlines continues to operate on the Puttgarden-Rødby and Rostock-Gedser route. New entry restrictions are effective as of 14.03.2020 12:00. For more information please refer to the Danish Authority’s website

Update 13/3 08:30
On March 11, the Danish government implemented a number of measures in order to delay the spreading of COVID-19 – coronavirus. Scandlines of course acts according to these measures.

We continuously monitor the recommendations from the authorities and adjust our own procedures accordingly.

The Danish government urges us to sustain crucial transportation. Therefore, we continue to operate on our two routes between Germany and Denmark, namely Rostock-Gedser and Puttgarden-Rødby.

It is very important for Scandlines that you as a customer feel safe at any time when travelling with us. This applies to both maritime safety and your health safety in relation to COVID-19.

  • We have made hand disinfectant dispensers available in all passenger and crew areas. The dispensers are emptied quickly and we refill them as fast as possible.
  • We have put up posters with advice on how to avoid the virus from spreading.
  • We clean all areas and devices touched by many hands with disinfectant every hour. Among these areas are door handles, railings, water taps and push buttons for toilet flush.
  • The situation has affected our dining options aboard. We make sure that everybody can get something to eat and drink, but we have closed our food buffets.

We understand that the present situation causes concern among many travellers and do our utmost to make your journey as comfortable and safe as always.

Questions and Answers

Below we have listed the questions that we receive at our Customer Service Center and on Facebook, and that we consider of interest to others. We have listed the answers as well. The situation evolves constantly and we will update this section accordingly.

  • Can we count on going to Germany by ferry in these Corona-times?

Scandlines continuously monitors the recommendations given from the Danish and German authorities. The Danish government urges us to sustain crucial transportation. Therefore, we continue to operate our two routes between Germany and Denmark, which are Puttgarden-Rødby and Rostock-Gedser. New entry restrictions are effective as of 14.03.2020 12:00. For more information please refer to the Danish Authority’s website

Please also follow our general traffic information here

  • Are you going to set a maximum of 100 passengers per crossing?

The law to prevent more than 100 passengers in a means of public transport does not apply to ferries. We are in low season, and therefore it is rare that we have more than a 100 passengers on a crossing in average. We have more than 100 departures a day, and thus it is possible to plan your journey outside of rush hour. The ferry is large, and it is possible to sit apart from others and avoid close contact.

  • Which precautions do you take at the harbours now that there is Corona?

At the harbours, there is no close contact as everyone is in their own car. We have increased our focus on hygiene and cleaning on our ferries, and disinfect regularly. We have closed our buffet, but it is possible for our passengers to buy something to eat and drink aboard.

  • Do you have staff members that have been in quarantine or infected?

We do not have any knowledge of any Scandlines’ employees that have been infected. • If there are any changes due to Corona and I have already booked a ticket, will I be notified directly or do I have to stay updated somewhere? Our Service Center will notify you directly if you have a booking for a departure that is cancelled if our Service Center has your contact detail. We recommend that you keep informed on our website Scandlines.com as well.

  • Will I receive an email if my departure is cancelled because of Corona?

Our Service Center will contact you if you have a booking for a departure that is cancelled if our Service Center has your contact details. We recommend that you keep informed on our website, Scandlines.com

  • If the borders are closed, will it be possible to go by ferry instead?

Scandlines follows the instructions given by the authorities. We continue to operate our two routes to sustain crucial transportation including food. Passengers with a worthy purpose for entering Denmark will still be able to go by ferry. The decision on who may enter Denmark and thus cross the border lies with the authorities, not with Scandlines.

  • If you cancel your ferry departures, will it be possible to cross the border?

Scandlines follows the instructions given by the authorities. We continue to operate our two routes to sustain crucial transportation including food. Passengers with a worthy purpose for entering Denmark will still be able to go by ferry. The decision on who may enter Denmark and thus cross the border lies with the authorities, not with Scandlines.

  • Is the BorderShop open for business now that there is Corona?

Our BorderShops in Puttgarden and Rostock are closed due to the current situation. Check bordershop.com for information on when we reopen.

Easymarked is still open. Opening hours are from 06:00 until 22:00.

  • How should we behave in relation to a ferry crossing to Germany?

After all, we are advised to stay at home. We continue to operate our two routes to sustain crucial transportation including food. Passengers with a worthy purpose for entering Denmark will still be able to go by ferry. The decision on who may enter Denmark and thus cross the border lies with the authorities, not with Scandlines.

  • Are there any limitations regarding departures and BorderShop?

Scandlines continues to operate our two routes between Germany and Denmark, Rostock-Gedser and Puttgarden-Rødby. We advise you to stay informed on our website scandlines.com

Our BorderShops in Puttgarden and Rostock are closed due to the current situation. Check bordershop.com for information on when we reopen.

Easymarked is still open. Opening hours are from 06:00 until 22:00.

  • I booked a ticket with departure for Wednesday, but I really do not want to go with all that is happening in the world right now. It is possible to cancel and get a refund or is it just too bad?

If you have bought a ticket with departure in March or April, we offer that you can change the booking at no cost but if there is a price difference, it will be charged. This applies to any type of ticket you may have bought. You can change the booking both in our Service Centre and in the harbour.

  • We are going to Germany in April and bought our ticket in February. What do we do if we cannot leave the country due to Corona? Can we get a refund?

If you have bought a ticket with departure in March or April, we offer that you can change the booking at no cost but if there is a price difference, it will be charged. This applies to any type of ticket you may have bought. You can change the booking both in our Service Centre and in the harbour.

  • As a SMILE member, can I exchange my ticket for SMILE points instead of rebooking or receiving a credit note for a new ticket?

Scandlines, exceptionally, offers that you can change the booking at no cost, though you will have to pay a possible price difference. You also have the possibility to get a credit note for a new ticket for use at a later stage. It is, however, not possible to exchange your ticket for SMILE points.

  • Can I change an Economy ticket to another type of ticket?

Scandlines, exceptionally, offers that you can change an Economy ticket at no cost, though you will have to pay the price difference between this ticket and an Economy Extra ticket. It is also possible to get a credit note for the Economy ticket for use at a later stage.

  • What type of food and drink can I buy on board, given the present circumstances?

You can get something to eat or drink on board all Scandlines’ ferries. However, our buffets are closed.

  • The authorities say that persons wishing to enter Denmark or Germany must expect to be rejected at the borders, unless they have a worthy purpose for entering the country. What does that mean?

Scandlines complies with the guidelines given by the authorities. Being critical infra structure, we continue our operation in order to secure deliveries of medicine and food. We of course allow passengers with a worthy purpose on board our ferries. The authorities decide who can enter the country, not Scandlines. Get more information about the restrictions.


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