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Refund Service

With the Refund Service you can cancel your ticket and receive a refund of the ticket price.

If you would like to cancel your ticket and get it refunded you have to buy the Refund Service.

The Refund Service can be purchased for EUR 11,00 through the Scandlines online booking or at the Scandlines Service Centre. When buying a FLEX ticket the cancellation and refunding is already included in the ticket price.

Unused tickets or unused journeys as well as pre-booked on-board meals can be cancelled and refunded.
If you cancel an unused ticket, the full price of the ticket is refunded. When cancelling partly used tickets, the amount left over from the unused services is refunded. Only completely unused combination passages are refundable. Partly used day-tickets or return tickets are non-refundable. The handling fee, the online booking charge and the price of the Ticket Returns Service are non-refundable.

The Refund Service is valid up to 3 months after the originally booked outbound departure date. No refund in a case of later cancellation.

If you want to cancel your ticket in full you can do this via “My Booking” at mybooking.scandlines.com. If you want to cancel a partially used ticket you have to contact the Scandlines Service Centre in written form by sending the booking number and add eventually unused vouchers.