Booking:

• Bookable until 14 days prior to departure.
• Only bookable online. Limited number of tickets available per departure.
• Exclusively for Smile members.

Validity:

• The ticket will only be accepted for the booked departure.
• If you arrive at the harbor earlier than the requested check-in time for the booked ferry departure a new ticket must be bought, or you will have to wait for the booked departure.
• If you ckeck-in at the harbor later than 15 min. befor the booked departure the ticket has expired and cannot be used anymore.

Rebooking:

• Rebookings are not possible.

Cancellation

•  Cancellation and refund is only possible with the Refund Service.
• The Refund Service is bookable for additionally EUR 13,- when booking the ticket online.
• After purchasing your ticket, you generally have a 24-hour right of cancellation.

Refund-Service:

•  The Refund Service is bookable for additionally EUR 13.00 in order for you to be able to cancel unused or partially used tickets or purchased extras (in case these are included in the booking confirmation with a separate price) and to get the price refunded.
• The Refund Service enables you to get a refund in case of a cancellation of this booking, or in case you arrive too late at the harbor for your booked departure. Charges such as the Handling Fee, Refund-Service, etc. will not be refunded. Valid for up to 3 months after your first booked departure. 
•  Please notice that if you want to cancel your ticket in full you can do this via “My Booking” at mybooking.scandlines.com. If you want to cancel a partially used ticket you have to contact the Scandlines Service Centre in written form by sending the booking number and add eventually unused vouchers.
• You may only purchase the Refund Service together with your ticket.

Booking:

• Prebooking possible until 1 hour prior to departure.
• Ticket purchase in the port until 15 minutes before departure.
• If the ticket is prebooked in the Service Center or bought in the manual lane at the check-in in the harbor a Handling Fee of EUR 9.00 will be applied.

Validity:

• Valid for the booked departure and for all other departures with free space on the same day.
• The ticket will be accepted for the booked departure and all departures of the booked calendar day as long as free capacity is available. By arrival in the harbor on an earlier day than the booked traveling day, the ticket can be rebooked paying an admin fee of EUR 20.00. In case of a rebooking to a more expensive departure or ticket type the price difference is paid together with the rebooking. 

Rebooking:

• A rebooking is only possible through the Scandlines Service Centre until to 1 hour before the booked departure.
• In case of a difference in the ticket price to a higher tariff or to a more expensive departure, this price difference is to be paid immediately.
• With every rebooking, the Scandlines Service Centre charges an administration fee of EUR 20.00 per ferry ticket.

Cancellation

• Cancellation and refund is only possible with the Refund Service.
• The Refund Service is bookable for additionally EUR 13.00 when booking the ticket online.
• After purchasing your ticket, you generally have a 24-hour right of cancellation.

Refund-Service:

• The Refund Service is bookable for additionally EUR 13.00 in order for you to be able to cancel unused or partially used tickets or purchased extras (in case these are included in the booking confirmation with a separate price) and to get the price refunded.
• The Refund Service enables you to get a refund in case of a cancellation of this booking, or in case you arrive too late at the harbor for your booked departure. Charges such as the Handling Fee, Refund-Service, etc. will not be refunded. Valid for up to 3 months after your first booked departure.
• Please notice that if you want to cancel your ticket in full you can do this via “My Booking” at mybooking.scandlines.com. If you want to cancel a partially used ticket you have to contact the Scandlines Service Centre in written form by sending the booking number and add eventually unused vouchers.
• You may only purchase the Refund Service together with your ticket.
   

 Extra Benefits

• Preferential boarding and disembarking in the VIP lane.
• 1 free water or 1 coffee (tea) per person in the car.
• Refund Service is included in the ticket price.

 Booking:

• Prebooking until 1 hour before departure possible.
• You only specify the day - you want to be free to spontaneously decide which departure you will travel with, but still board and disembark quickly using the VIP lane.
• You may purchase your ticket up to 15 minutes before departure at the port as long as there is still free capacity.
• If the ticket is prebooked in the Service Center or bought  in the manual lane at the check-in in the harbor a Handling Fee of EUR 9,- will be applied.

Validity:

• Transport with a departure time of your choice on the booked day, in line with the Check-In-Time.
• The ticket will be accepted for the entire calendar day of the booked departure as well as the first calendar day before and after the original departure day.
• By arrival in the harbor earlier than one calendar day prior the booked traveling day, the ticket can be rebooked paying an admin fee of EUR 20.00. In case of a rebooking to a more expensive the price difference is paid together with the rebooking. 

Rebooking:

• A rebooking is only possible through the Scandlines Service Centre up to 1 calendar day after the booked departure.
• In case of a difference in price for a more expensive departure, this is to be paid immediately.
• With every rebooking, the Scandlines Service Centre charges an administration fee of EUR 20.00 per rebooking

Cancellation

•  Refund-Service included.
• You can cancel up to 3 months after the original departure date and get your ticket refunded.
• After purchasing your ticket, you generally have a 24-hour right of cancellation.

Refund-Service:

• The Refund-Service included for the booked FLEX ticket.