Booking:

• Can be booked exclusively online up to 14 days before departure. 
• Limited number of tickets. Not available on all departures.
• Exclusively for SMILE members.
• Price includes an online booking fee of €1.

Validity:

• Valid only for booked departure date.
• Check in at the port from 2 hours before your booked departure. If you arrive earlier, you must buy a new ticket or wait for the booked departure.
• Check in at the port up to 15 minutes before departure, after that time the ticket is invalid.
• Price valid for cars up to 6m in length. Surcharges will be applied for longer cars.

Rebooking /cancellation:

• Booking may not be amended.
• Cancellation and refund is only possible with optional Ticket Refund Service which can be added for only €17 when booking the ticket. 
• You have a 24-hour right to cancellation after ticket purchase.

Booking:

• Can be purchased online or in the Scandlines Service Centre up to 2 hours before departure or at the port up to 15 minutes before.
•  A fee of €1 will be charged for online bookings. 
• Telephone bookings or ticket purchases at the port in a manually operated lane are subject to a Handling Fee of €10.

Validity:

• Valid for the booked departure and all other departures with free spaces on the booked day.
• Price valid for cars up to 6m in length. Surcharges will be applied for longer cars.
• Check in at the port up to 15 minutes before departure.

Rebooking / cancellation:

• Booking may be amended for a fee of €30 plus any price difference.
• Bookings can be amended through the Scandlines Service Centre on +49 (0) 381 - 77 88 77 66 no later than 2 hours before the booked departure or directly at the port on the booked day.
• Cancellation and refund is only possible with optional Ticket Refund Service which can be added for only €17 when booking the ticket.
• You have a 24-hour right to cancellation after ticket purchase.

Extra Benefits 

• Preferential boarding in our VIP lane.
• 1 coffee, tea or water per person on board.
• Complete travel flexibility and free cancellation until 3 months after the booked departure.

Booking:

• Can be purchased online or in the Scandlines Service Centre up to 2 hours before departure or at the port up to 15 minutes before.
• A fee of €1 will be charged for online bookings. 
• Telephone bookings or ticket purchases at the port in a manually operated lane are subject to a Handling Fee of €10.

Validity:

• Guaranteed place on the next departure.
• Valid for all departures from the date of purchase until 3 months after the booked departure. 
• Price valid for cars up to 6m in length. Surcharges will be applied for longer cars.
• Check in at the port up to 15 minutes before departure.

Rebooking / Cancellation

• Can be rebooked or refunded for free up to 3 months after the originally booked outward journey date.
• Bookings can be amended through the Scandlines Service Centre on +49 (0) 381 - 77 88 77 66 no later than 2 hours before the booked departure or directly at the port on the booked day.
• In case of a more expensive departure, the price difference is due when amending the booking or at check-in at the port.
• Generally, you have a 24-hour right to cancellation after ticket purchase.