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Scandlines Ticket-Terms

Booking, Change in Booking and Cancellation Conditions for individual journeys on Scandinavian routes 
(without membership of a group or bus tour party)


The price of the respective tariffs is displayed in the booking dialog after entering all travel data. Scandlines´ prices vary according to season, day of travel, vehicle type and tariff type.

Economy Tariff Book early and save money

Booking:

  • Can be booked exclusively online up to 14 days before departure. 
  • Limited number of tickets. Not available on all departures.
  • Exclusively for SMILE members.
  • Price includes an online booking fee of €1.

Validity:

  • Valid only for booked departure date
  • Rostock-Gedser: Check in at the port from 2 hours before your booked departure. If you arrive earlier, you must buy a new ticket or wait for the booked departure.
  • Puttgarden-Rødby: Check in at the port from 45 minutes before your booked departure. If you arrive earlier, you must buy a new ticket or wait for the booked departure.
  • Check in at the port up to 15 minutes before departure, after that time the ticket is invalid.
  • Price valid for cars up to 6m in length. Surcharges will be applied for longer cars.

Rebooking /cancellation:

  • Booking may not be amended.
  • Cancellation and refund is only possible with optional Ticket Refund Service which can be added for only €17 when booking the ticket. 
  • You have a 24-hour right to cancellation after ticket purchase
Economy EXTRA Tariff Book but stay flexible

Booking:

  • Can be purchased online or in the Scandlines Service Centre up to 2 hours before departure or at the port up to 15 minutes before.
  •  A fee of €1 will be charged for online bookings. 
  • Telephone bookings or ticket purchases at the port in a manually operated lane are subject to a Handling Fee of €10.

Validity:

  • Valid for the booked departure and all other departures with free spaces on the booked day.
  • Price valid for cars up to 6m in length. Surcharges will be applied for longer cars.
  • Check in at the port up to 15 minutes before departure.

Rebooking / cancellation:

  • Booking may be amended for a fee of €30 plus any price difference.
  • Bookings can be amended through the Scandlines Service Centre on +49 (0) 381 - 77 88 77 66 no later than 2 hours before the booked departure or directly at the port on the booked day.
  • Cancellation and refund is only possible with optional Ticket Refund Service which can be added for only €17 when booking the ticket.
  • You have a 24-hour right to cancellation after ticket purchase.
FLEX Tariff Top flexibility

Extra Benefits 

  • Preferential boarding in our VIP lane.
  • 1 coffee, tea or water per person on board.
  • Complete travel flexibility and free cancellation until 3 months after the booked departure.

Booking:

  • Can be purchased online or in the Scandlines Service Centre up to 2 hours before departure or at the port up to 15 minutes before.
  • A fee of €1 will be charged for online bookings. 
  • Telephone bookings or ticket purchases at the port in a manually operated lane are subject to a Handling Fee of €10.

Validity:

  • Guaranteed place on the next departure.
  • Valid for all departures from the date of purchase until 3 months after the booked departure. 
  • Price valid for cars up to 6m in length. Surcharges will be applied for longer cars.
  • Check in at the port up to 15 minutes before departure.

Rebooking / Cancellation

  • Can be rebooked or refunded for free up to 3 months after the originally booked outward journey date.
  • Bookings can be amended through the Scandlines Service Centre on +49 (0) 381 - 77 88 77 66 no later than 2 hours before the booked departure or directly at the port on the booked day.
  • In case of a more expensive departure, the price difference is due when amending the booking or at check-in at the port.
  • Generally, you have a 24-hour right to cancellation after ticket purchase.


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