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Scandlines Ticket-Terms

Booking, Change in Booking and Cancellation Conditions for individual journeys on Scandinavian routes 
(without membership of a group or bus tour party)


The price of the respective tariffs is displayed in the booking dialog after entering all travel data. Scandlines´ prices vary according to season, day of travel, vehicle type and tariff type.

Economy Tariff Low cost ticket

Booking
Exclusive for Smile members online bookable at the latest 14 days prior to departure.

Validity
The ticket will only be accepted for the booked departure time. If you arrive at the harbor earlier than two hours before the requested check-in time for the booked ferry departure a new ticket must be bought, or you will have to wait for the booked departure.

If you arrive at the harbor later than for the booked departure the ticket has expired and cannot be used anymore.

 

Check in before departure
All ports: until 15 min. before departure

Transport is only accepted if check-in time in the port is observed.


Re-booking
Re-booking is not possible.


Cancellation
No cancellation or refund is possible. ***


Refund Service
In case you wish to have the possibility to cancel and get the ticket price refunded at a later date you must purchase a Refund Service together with your ticket either in the online booking or in Scandlines Service Centre.

You can cancel your booking and get a full refund of the ticket price. Unused tickets or unused departures or ad-ons (only if separately priced on your booking confirmation) can be cancelled and refunded. Valid until 3 months after the originally booked outbound departure date. No service fees e.g. Handling Fee, Refund Service, etc. will be refunded.

The cancellation is done through the Scandlines Service Centre or online via Cancel a booking. For a cancellation of partially used tickets, please contact in written from the Scandlines Service Centre.


Motorcycles
For motorcycles only Economy EXTRA cancellation conditions are available.


Gangway and bikes
Customers with bicycle tickets and persons with gangway tickets can cancel their booking partly or in full and receive a full refund of the ferry ticket until 3 months after the booked outbound date of departure. No refund in a case of later cancellation. *** The customer pays an administration fee for the cancellation of 20,- EUR per ferry ticket to be deducted from the amount to be refunded. Customers who want to cancel such a ticket should contact a Scandlines Service Centre. In the case of cancellations sent by post, the authoritative date will be the one franked on the envelopes.

Economy EXTRA Tariff Rebook if needed

Booking
Booking is possible online or by phone via Scandlines Service Centre until 1 hour prior to the departure and buying a ticket in the port until the check-in time of the respective departure is possible if capacity is available on the ferry.

Book online or buy your ticket in the Self-Service check-in at the port* and save the Handling Fee of 9,- EUR. If you buy your ticket in Scandlines Service Centre or in the Personal Service lane at the port you will be charged a Handling Fee of 9,- EUR.


Validity
Transport is accepted on the booked departure. The ticket is accepted on all other departures on the same day if capacity is available on the ferry.


Check in before departure
All ports: until 15 min. before departure

Transport is only accepted if check-in time in the port is observed.


Re-booking
Re-booking is possible up to and including the booked departure day. In Scandlines Service Centre until 1 hour prior to the departure. Price differences to a higher tariff or a more expensive departure are due immediately. You will be charged a fee of EUR 20.00 for every re-booking of a ferry ticket.


Cancellation
No cancellation or refund is possible. ***


Refund Service
In case you wish to have the possibility to cancel and get the ticket price refunded at a later date you must purchase a Refund Service together with your ticket either in the online booking or in Scandlines Service Centre.

You can cancel your booking and get a full refund of the ticket price. Unused tickets or unused departures or ad-ons (only if separately priced on your booking confirmation) can be cancelled and refunded. Valid until 3 months after the originally booked outbound departure date. No service fees e.g. Handling Fee, Refund Service, etc. will be refunded.


The cancellation is done through the Scandlines Service Centre or online via Cancel a booking. For a cancellation of unused tickets or unused departures or ad-ons (only if separately priced on your booking confirmation), please contact in written from the Scandlines Service Centre.


Motorcycles
For motorcycles only Economy EXTRA cancellation conditions are available.


Gangway and bikes
Customers with bicycle tickets and persons with gangway tickets can cancel their booking partly or in full and receive a full refund of the ferry ticket until 3 months after the booked outbound date of departure. No refund in a case of later cancellation. *** The customer pays an administration fee for the cancellation of 20,- EUR per ferry ticket to be deducted from the amount to be refunded. Customers who want to cancel such a ticket should contact a Scandlines Service Centre. In the case of cancellations sent by post, the authoritative date will be the one franked on the envelopes.

FLEX Tariff Top flexibility

Booking
Booking is possible online or by phone via Scandlines Service Centre until 1 hour prior to the departure if capacity is available on the ferry. Buying a ticket in the port until the check-in time of the respective departure is possible.

Book online or buy your ticket in the Self-Service check-in at the port* and save the Handling Fee of 9,- EUR. If you buy your ticket in Scandlines Service Centre or in the Personal Service lane at the port you will be charged a Handling Fee of 9,- EUR.


Validity
Transport is accepted on any departure on the booked departure day as well as 1 day prior or 1 day after booked departure. The customer is guaranteed space on the first departure after arrival in harbor. **

Prioritised on/off boarding via the VIP lane.

1 free water or 1 cup standard coffee / tea per person.

Check in before departure
15 min. before departure.
Transport is only accepted if check-in time in the port is observed.


Re-booking
Re-booking is possible up to and including 1 day after the booked departure. Price differences to a higher tariff or a more expensive departure are due immediately. You will be charged a fee of  EUR 20.00 for every re-booking of a ferry ticket.


Cancellation
Cancellation and Refund Service is included. Unused or partially used crossings to FLEX-tariff can be cancelled and refunded until 3 months after the originally booked outbound departure date. By cancellation of unused tickets the full ticket price will be refunded. By cancellation of partly used tickets Scandlines will refund the remaining value of the ticket. No service fees e.g. Handling Fee, etc. will be refunded. No refund in a case of later cancellation. ***


Refund Service
Refund Service is included.

The cancellation is done through the Scandlines Service Centre or online via Cancel a booking. For a cancellation of unused tickets or unused departures or ad-ons (only if separately priced on your booking confirmation), please contact in written from the Scandlines Service Centre.


Motorcycles
For motorcycles only Economy EXTRA cancellation conditions are available.


Gangway and bikes
Customers with bicycle tickets and persons with gangway tickets can cancel their booking partly or in full and receive a full refund of the ferry ticket until 3 months after the booked outbound date of departure. No refund in a case of later cancellation. *** The customer pays an administration fee for the cancellation of 20,- EUR per ferry ticket to be deducted from the amount to be refunded. Customers who want to cancel such a ticket should contact a Scandlines Service Centre. In the case of cancellations sent by post, the authoritative date will be the one franked on the envelopes.


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