Booking is possible online or by phone via Scandlines Service Centre until 1 hour prior to the departure if capacity is available on the ferry. Buying a ticket in the port until the check-in time of the respective departure is possible.
Book online or buy your ticket in the Self-Service check-in at the port* and save the Handling Fee of 9,- EUR. If you buy your ticket in Scandlines Service Centre or in the Personal Service lane at the port you will be charged a Handling Fee of 9,- EUR.
Transport is accepted on any departure on the booked departure day as well as 1 day prior or 1 day after booked departure. The customer is guaranteed space on the first departure after arrival in harbor. **
Prioritised on/off boarding via the VIP lane.
1 free water or 1 cup standard coffee / tea per person.
Check in before departure
15 min. before departure.
Transport is only accepted if check-in time in the port is observed.
Re-booking is possible up to and including 1 day after the booked departure. Price differences to a higher tariff or a more expensive departure are due immediately. You will be charged a fee of EUR 20.00 for every re-booking of a ferry ticket.
Cancellation and Refund Service is included. Unused or partially used crossings to FLEX-tariff can be cancelled and refunded until 3 months after the originally booked outbound departure date. By cancellation of unused tickets the full ticket price will be refunded. By cancellation of partly used tickets Scandlines will refund the remaining value of the ticket. No service fees e.g. Handling Fee, etc. will be refunded. No refund in a case of later cancellation. ***
Refund Service is included.
The cancellation is done through the Scandlines Service Centre or online via Cancel a booking. For a cancellation of unused tickets or unused departures or ad-ons (only if separately priced on your booking confirmation), please contact in written from the Scandlines Service Centre.
For motorcycles only Economy EXTRA cancellation conditions are available.
Gangway and bikes
Customers with bicycle tickets and persons with gangway tickets can cancel their booking partly or in full and receive a full refund of the ferry ticket until 3 months after the booked outbound date of departure. No refund in a case of later cancellation. ***
The customer pays an administration fee for the cancellation of 20,- EUR per ferry ticket to be deducted from the amount to be refunded. Customers who want to cancel such a ticket should contact a Scandlines Service Centre. In the case of cancellations sent by post, the authoritative date will be the one franked on the envelopes.