Booking:

• Bookable until 14 days prior to departure
• Can only be booked online
• Exclusively for SMILE members
• For min. 7% of the daily capacity and not available on all departures

Validity:

• The ticket will only be accepted for the booked departure.
• If you arrive at the harbor earlier than the requested check-in time for the booked ferry departure a new ticket must be bought, or you will have to wait for the booked departure.
• If you check-in at the harbor later than 15 min. before the booked departure the ticket has expired and cannot be used anymore.

Re-booking:

• Re-bookings are not possible.

Cancellation

• Cancellation and refund is only possible with the Refund Service.
• The Refund Service is bookable for additionally EUR 15 when booking the ticket online.
• After purchasing your ticket, you generally have a 24-hour right of cancellation.*

Refund-Service:

• For only EUR 15 the Ticket Returns Service can also be booked for cancelling and refunding unused tickets, unused journeys or extras (provided these are identified by a separate price on your booking confirmation).
• Unused tickets or unused journeys as well as pre-booked on-board meals can be cancelled and refunded. If you cancel an unused ticket, the full price of the ticket is refunded. When cancelling partly used tickets, the amount left over from the unused services is refunded. Only completely unused combination passages are refundable. Partly used day-tickets or campaign tickets are non-refundable. The handling fee and the price of the Ticket Returns Service are non-refundable. Valid for 3 months after your first booked departure. No refunds possible in the event of a late cancellation.
• Please note that unused tickets can be cancelled under “My Booking” at mybooking.scandlines.de. The cancellation of partly used tickets and the application for a refund must be confirmed in writing at the Scandlines Service Center; the booking number must be stated and it must be accompanied by any unused voucher.
• You can only buy the Ticket Returns Service together with your ticket.

Motorcycles
For motorcycles only Economy EXTRA cancellation conditions are available.

Gangway and bikes
Customers with bicycle tickets and persons with gangway tickets can cancel their booking partly or in full and receive a full refund of the ferry ticket until 3 months after the booked outbound date of departure. No refund in a case of later cancellation. The customer pays an administration fee for the cancellation of 27,- EUR per ferry ticket to be deducted from the amount to be refunded. Customers who want to cancel such a ticket should contact a Scandlines Service Centre. In the case of cancellations sent by post, the authoritative date will be the one franked on the envelopes.

Other

•  The self-service check-in at the ports can only be used if your vehicle is maximum 6m in length. 

* Every ticket purchase is generally followed by a 24-hour right of cancellation. In this period you can cancel free of charge and will be refunded the entire purchase amount. The payment will be refunded to the bank account or card used by you to make the payment.


If you want to cancel your ticket in full you can either do this via the “My Booking” function on Scandlines` website or you can contact our Service Centre in writing. In the latter case we request that you send your ticket to the Scandlines Service Centre. If you want only to partly cancel your ticket please contact the Scandlines Service Centre. In the case of cancellations sent by post, the authoritative date will be the one franked on the envelope. 

Booking:

• Prebooking possible until 2 hours prior to departure.
• Ticket purchase in the port until 15 minutes before departure.
• If the ticket is prebooked in the Service Center or bought in the manual lane at the check-in in the harbor a Handling Fee of EUR 10 will be applied.

Validity:

• Valid for the booked departure and for all other departures with free space on the same day.
• The ticket will be accepted for the booked departure and all departures of the booked calendar day as long as free capacity is available. By arrival in the harbor on an earlier day than the booked traveling day, the ticket can be rebooked paying an admin fee of EUR 27. In case of a rebooking to a more expensive departure or ticket type the price difference is paid together with the rebooking. 

Rebooking:

• A rebooking is only possible through the Scandlines Service Centre until to 2 hours before the booked departure.
• In case of a difference in the ticket price to a higher tariff or to a more expensive departure, this price difference is to be paid immediately.
• With every rebooking, the Scandlines Service Centre charges an administration fee of EUR 27 per ferry ticket.

Cancellation

• Cancellation and refund is only possible with the Refund Service.
• The Refund Service is bookable for additionally EUR 15 when booking the ticket online.
• After purchasing your ticket, you generally have a 24-hour right of cancellation.*

Refund-Service:

• For only EUR 15 the Ticket Returns Service can also be booked for cancelling and refunding unused tickets, unused journeys or extras (provided these are identified by a separate price on your booking confirmation).
• Unused tickets or unused journeys as well as pre-booked on-board meals can be cancelled and refunded. If you cancel an unused ticket, the full price of the ticket is refunded. When cancelling partly used tickets, the amount left over from the unused services is refunded. Only completely unused combination passages are refundable. Partly used day-tickets or campaign tickets are non-refundable. The handling fee and the price of the Ticket Returns Service are non-refundable. Valid for 3 months after your first booked departure. No refunds possible in the event of a late cancellation.
• Please note that unused tickets can be cancelled under “My Booking” at mybooking.scandlines.de. The cancellation of partly used tickets and the application for a refund must be confirmed in writing at the Scandlines Service Center; the booking number must be stated and it must be accompanied by any unused voucher.
• You can only buy the Ticket Returns Service together with your ticket.

Motorcycles
For motorcycles only Economy EXTRA cancellation conditions are available.

Gangway and bikes
Customers with bicycle tickets and persons with gangway tickets can cancel their booking partly or in full and receive a full refund of the ferry ticket until 3 months after the booked outbound date of departure. No refund in a case of later cancellation. The customer pays an administration fee for the cancellation of EUR 27 per ferry ticket to be deducted from the amount to be refunded. Customers who want to cancel such a ticket should contact a Scandlines Service Centre. In the case of cancellations sent by post, the authoritative date will be the one franked on the envelopes.

Other
The self-service check-in at the ports can only be used if your vehicle is maximum 6m in length. 

* Every ticket purchase is generally followed by a 24-hour right of cancellation. In this period you can cancel free of charge and will be refunded the entire purchase amount. The payment will be refunded to the bank account or card used by you to make the payment.

If you want to cancel your ticket in full you can either do this via the “My Booking” function on Scandlines` website or you can contact our Service Centre in writing. In the latter case we request that you send your ticket to the Scandlines Service Centre. If you want only to partly cancel your ticket please contact the Scandlines Service Centre. In the case of cancellations sent by post, the authoritative date will be the one franked on the envelope. 

Extra Benefits 

• Preferential boarding and disembarking in the VIP lane.
• 1 free water or 1 coffee (tea) per person in the car.
• Refund Service is included in the ticket price

Booking:

• Prebooking until 2 hours before departure possible.
• You only specify the day - you want to be free to spontaneously decide which departure you will travel with, but still board and disembark quickly using the VIP lane.
• You may purchase your ticket up to 15 minutes before departure at the port as long as there is still free capacity.
• If the ticket is prebooked in the Service Center or bought  in the manual lane at the check-in in the harbor a Handling Fee of EUR 10 will be applied.

Validity:

• Transport with a departure time of your choice on the booked day, in line with the Check-In-Time.
• The ticket will be accepted for the entire calendar day of the booked departure as well as the first calendar day before and after the original departure day.
• By arrival in the harbor earlier than one calendar day prior the booked traveling day, the ticket can be rebooked paying an admin fee of EUR 27. In case of a rebooking to a more expensive the price difference is paid together with the rebooking. 

Rebooking:

• A rebooking is only possible through the Scandlines Service Centre until to 2 hours before the booked departure.
• In case of a difference in price for a more expensive departure, this is to be paid immediately.

Cancellation:

•   Refund-Service included.
• You can cancel up to 3 months after the original departure date and get your ticket refunded.
• After purchasing your ticket, you generally have a 24-hour right of cancellation.*

Refund-Service:

• The Refund-Service is included for the booked FLEX ticket.

Motorcycles
For motorcycles only Economy EXTRA cancellation conditions are available.

Gangway and bikes
Customers with bicycle tickets and persons with gangway tickets can cancel their booking partly or in full and receive a full refund of the ferry ticket until 3 months after the booked outbound date of departure. No refund in a case of later cancellation. The customer pays an administration fee for the cancellation of EUR 27 per ferry ticket to be deducted from the amount to be refunded. Customers who want to cancel such a ticket should contact a Scandlines Service Centre. In the case of cancellations sent by post, the authoritative date will be the one franked on the envelopes.

Other
The self-service check-in at the ports can only be used if your vehicle is maximum 6m in length.

*  Every ticket purchase is generally followed by a 24-hour right of cancellation (does not apply 24 hours before departure). In this period you can cancel free of charge and will be refunded the entire purchase amount. The payment will be refunded to the bank account or card used by you to make the payment.


If you want to cancel your ticket in full you can either do this via the “My Booking” function on Scandlines` website or you can contact our Service Centre in writing. In the latter case we request that you send your ticket to the Scandlines Service Centre. If you want only to partly cancel your ticket please contact the Scandlines Service Centre. In the case of cancellations sent by post, the authoritative date will be the one franked on the envelope.