FAQs for Busoperators

The price is valid for a single crossing on the booked departure day and time, and if space is available then for all departures on the booked calendar day.

Prices are available here .

The price is valid for a single crossing on the booked departure day and time, and if space is available then for all departures on the booked calendar day.

 

Valid for:

Sweden ticket

- Puttgarden–Rødby + Helsingør–Helsingborg

- Rostock-Gedser + Helsingør–Helsingborg

 

Øresund ticket

- Puttgarden–Rødby + Øresund Bridge

- Rostock-Gedser + Øresund Bridge

 

Prices are available here .

The price is valid for a 1 day return trip performed by the same bus and amount of passengers on the same booked calendar day. Not valid for empty or transfer busses or for line bus services.

Prices are available here .

The price is valid for a 2 day return trip performed by the same bus and amount of passengers. The return trip must take place the day after the outbound trip. Only available in low season for both departure days. Not valid for empty or transfer busses or for line bus services.

Prices are available here .

What will be booked if...

an empty bus on the outward journey, but a full one sails back?

Two single crossings / single tickets will be booked. The 1- and 2-Day Return ticket as well as the Round trip ticket are not valid for empty or transfer busses or for line bus services. 

Not valid for empty or transfer busses or for line bus services.

• In general in writing per E-Mail to gruppen@scandlines.com
• Please include the following specific information:
  • Date for trip
  • Departure time
  • Which route and travel direction
  • Length of the bus incl. possible trailer
  • Number of persons
  • Any customer ID
• Please also confirm the final passenger numbers at least one week before departure to the Service Centre by e-mail.
• Please notice that in case the total vehicle is longer or if the bus arrives with more passengers than booked, Scandlines might not guarantee the bus space on the booked departure.

• With a customer ID and a contract, according to the contract conditions
• Without a customer ID and a contract, payment via credit card, by phone

At the Check-in in the port the bus driver must hand over a completed bus voucher for the specific crossing.  The bus voucher holds information (no. of persons in the bus, total vehicle length, departure port etc.) regarding the booked crossing and will be used for the invoicing of the trip.

Bus customers with a valid customer ID can fill in the bus voucher  and print it out for the trip.

If you do not have a customer ID at Scandlines, please contact gruppen@scandlines.com.

See the check in times here

 

You can find our Rebooking and Cancellation conditions here

We have assembled all information here.

Free meals for bus drivers and guides at the Rostock-Gedser and Puttgarden-Rødby crossings

with 15-25 paying guests: 1 x free meal for one driver or guide
with 26-35 paying guests: 2 x free meal for one drivers or guides
with 36+ paying guests: 3 x free meal for one drivers or guides

• 5 days before the booked departure.

• Cancellation in writing is free of charge until 4 days before the booked departure. After that the booked number will be invoiced to full price.