Rebooking or cancelling your ticket
Did your plans change? It's easy to rebook or cancel your tickets.
How do I rebook my ticket?
Most of our ticket types are valid for the whole day, which means it isn't always necessary to rebook.
You can rebook tickets by contacting a customer service representative, however, please note a rebooking fee of 30 EUR plus any potential price difference for the new ticket will be charged.
Contact customer services via telephone +49 381 77 88 77 66.
How do I cancel my ticket?
Remember that all tickets have a 24-hour right of cancellation.
There are two ways to cancel your ticket, depending on whether you're cancelling a ticket that is unused or has been partially used.
Cancelling unused tickets: You can cancel unused tickets via My booking.
Cancelling partially used tickets: If you want to cancel a partially used return ticket, send an email to customer service and be sure to include your booking reference. Please note that it is not possible to rebook or cancel partially used weekend tickets.
Contact customer service at servicecenter.germany@scandlines.com.
Please note that we don’t refund any fees charged in connection with ticket purchases.
See all of our terms for rebooking and cancelling tickets.