How do I rebook my ticket?
Most of our ticket types are valid for the whole day, which means it isn't always necessary to rebook.
You can rebook tickets by contacting a customer service representative (a rebooking fee of 30 € will be charged).
Contact customer services via telephone +49 381 77 88 77 66.
How do I cancel my ticket?
Remember that all tickets have a 24-hour right of cancellation.
There are two ways to cancel your ticket, depending on whether you're cancelling a ticket that is unused or has been partially used.
Cancelling unused tickets: You can cancel unused tickets via My booking.
Cancelling partially used tickets: If you want to cancel a partially used return ticket, send an email to customer service and be sure to include your booking reference.
Contact customer service at email@example.com.
Please note that we don’t refund any fees charged in connection with ticket purchases.
See all of our terms for rebooking and cancelling tickets