How do I rebook my ticket?

Most of our ticket types are valid for the whole day, which means it isn't always necessary to rebook.

You can rebook tickets by contacting a customer service representative (a handling fee will be charged).

Contact customer services at scandlines@scandlines.com or on +45 33 15 15 15.

How do I cancel my ticket?

Remember that all tickets have a 24-hour right of cancellation.

There are two ways to cancel your ticket, depending on whether you're cancelling a ticket that is unused or has been partially used.

Cancelling unused tickets: You can cancel unused tickets via My booking.

Cancelling partially used tickets: If you want to cancel a partially used return ticket, send an email to customer service and be sure to include your booking reference.

Contact customer service at scandlines@scandlines.com.

Please note that we don’t refund any fees charged in connection with ticket purchases.

See all of our terms and conditions for rebooking and cancelling tickets