Contact customer services by phone or email. We’re ready to help you every day of the week.
COVID-19 | Corona
We’ve implemented a number of precautions to ensure that all our passengers can travel safely during the COVID-19 pandemic.
Check-in at the harbour
View check-in times for all ticket types and look up the correct check-in lane at the harbour.
Look up the harbour addresses for Puttgarden, Rostock, Rødby and Gedser.
Download the Scandlines app
Download our app to save all the information you need for your journey in one location, including your tickets, departure times and SMILE card.
Tickets purchased at the harbour and via customer services are subject to a handling fee.
Vehicle lengths and definitions
Make sure you know the length of your vehicle before booking a ticket.
Animals on board
You're welcome to bring small pets, such as dogs and cats, on board the ferry.
Lost & found
If you've left something behind on the ferry, we'll hold on to it in either Puttgarden or Gedser.
Disability cars and passengers with reduced mobility
We provide extra assistance for disability cars and passengers who use wheelchairs or who have reduced mobility.
Please bear customs regulations in mind when buying duty-free goods on the ferry or in our BorderShop.
Report damage or injury
If you are injured or your vehicle or luggage suffer any damage during the journey, make sure you notify our staff before leaving the ferry.
File a complaint
We always try to provide the best possible service, but in the event that you're not satisfied with a product or service, please let us know by filing a complaint.
We have 60 departures every day across our two routes – the 45-minute Puttgarden-Rødby crossing and the 2-hour Rostock-Gedser crossing.
Get updated on today’s departures, traffic situation and weather forecast.
Bizz from Brobizz or EasyGo at Scandlines
Place a bizz in the frontview mirror and drive directly on-board.