Contact us
Call us or write to us. Our service center is available for you.
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Check-in at the harbour
View check-in times for all ticket types and look up the correct check-in lane at the harbour.
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Harbour addresses
Look up the harbour addresses for Puttgarden, Rostock, Rødby and Gedser.
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Advice on boarding the ferry
Everything you need to know before boarding the ferry so you can have a great start to your trip.
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Download the Scandlines app
Download our app to save all the information you need for your journey in one location, including your tickets, departure times and SMILE card.
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Handling fee
Tickets purchased at the harbour and via customer services are subject to a handling fee.
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Vehicle lengths and definitions
Make sure you know the length of your vehicle before booking a ticket.
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Animals on board
You're welcome to bring small pets, such as dogs and cats, on board the ferry.
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Buy a ticket at the harbour
It is easy to buy a ticket at the harbour.
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Lost & found
If you've left something behind on the ferry, we'll hold on to it in either Puttgarden or Gedser.
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Disability cars and passengers with reduced mobility
We’ll help you board the ferry in the manned check-in lane.
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Customs regulations
Please bear customs regulations in mind when buying duty-free goods on the ferry or in our BorderShop.
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Report damage or injury
If you are injured or your vehicle or luggage suffer any damage during the journey, make sure you notify our staff before leaving the ferry.
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File a complaint
We always try to provide the best possible service, but in the event that you're not satisfied with a product or service, please let us know by filing a complaint.
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Crossing times
We have 60 departures every day across our two routes – the 45-minute Puttgarden-Rødby crossing and the 2-hour Rostock-Gedser crossing.
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Traffic information
Get updated on today’s departures, traffic situation and weather forecast.
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Bizz from EasyGo at Scandlines
Place a bizz in the frontview mirror and drive directly on-board.
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Scandlines agencies abroad
Here you will find our booking possibilities via our cooperation partners across Europe