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Practical information

Disability cars and passengers with reduced mobility

We’ll help you board the ferry in the yellow lane.

Are you driving a handicap car with an original handicap sign? Or are you travelling with a person with reduced mobility? We'll try to find an optimal parking place for your car on the ferry.

How to check-in

  • Arrive at the harbour well in advance – preferably 30 minutes prior to scheduled departure.
  • Drive to the yellow lane which is manned.
  • In the yellow lane, we can find the best way for you to board the ferry and get up to the ferry’s passenger area.

Note: In the harbour, you can’t go to self-service check-in in the blue lane, if you during ticket booking marked that one or more persons in your car have reduced mobility or use a wheelchair.


How to get onboard the ferry

To make your journey as easy and comfortable as possible, we always try to position your car close to the ferry’s lift and other accessibility facilities.

Note: The number of parking spaces with convenient access to the lift and other accessibility facilities is limited. On particularly busy departures, or when there are many requests for passenger assistance, we may not always be able to accommodate passengers on their booked departure due to safety requirements.

In such cases, we will transfer you to the next available departure.


Passenger assistance in yellow lane

Are one or more passengers in your vehicle travelling with reduced mobility? Let us know when booking if passenger assistance is required. Arrive at the port in good time and proceed to the staffed yellow lane. We will help you board safely and comfortably.

Man checking in in the harbour