Please send this application form including all tickets and receipts (a copy is possible) to customer services in Germany or Denmark (addresses below) or hand it over to one of our offices in the ports. We will check your application as soon as possible and, if applicable, refund your money to your bank account.
Ticket refund form can be downloaded here.
Customer services Germany
customerservice.germany@scandlines.com
Customer services Denmark
scandlines@scandlines.com