With our Refund Service, you can quickly and easily cancel your ferry ticket and get the ticket price refunded if your travel plans should unexpectedly change.

  • Cancel your ticket and get the price refunded
  • Add-on to your ticket
  • Buy online, using Scandlines’ app or via customer service in connection with your ticket purchase
    • Refund service costs 11 €
    • Refund Service is valid up to 3 months after the originally booked departure date. After this, it is no longer possible to receive a refund

    • Cancel unused tickets via “My booking” on Scandlines’ website
    • Cancel a partially used return ticket by contacting Scandlines’ customer service in writing at servicecenter.germany@scandlines.com and requesting a refund. Please state your reservation number and any unused vouchers
    • You will receive the refunded amount, which will be refunded to the payment card or account used to make the original payment. It is not possible to receive a cash refund for tickets at the check-in or at customer service
    • If the ticket was bought using SMILE points, or partly with cash and partly with SMILE points, cancellation and refund will be made in accordance with the membership terms for SMILE
    • Unused or partially used tickets, as well as pre-ordered meals on board, can be cancelled and refunded. If an unused ticket is cancelled, the full price of the ticket will be refunded
    • If you wish to cancel a partially used ticket, any residual value of the original ticket price will be refunded. In the case of combined tickets for the routes between Germany and Sweden, only completely unused combined crossings can be reimbursed. However, it is not possible to get a refund of the residual value of a partially used 1-day ticket or return ticket. Surcharges/fees are non-refundable
    • If you cancel tickets without Refund Service, it is not possible to get a refund for unused tickets