Register your agency at Scandlines

Travel agencies and tour operators can book via Scandlines in different ways – easily and quickly.

 

Get information here:

  • Direct access to all tariffs, clear booking options, convenient confirmation by email - register as an agency in just a few steps.

    Contact our Servicecenter to register for your personal access to the Scandlines online booking system.

    As an agency, you can book single legs,  outward and homebound journeys, one day trips, all routes, the desired departures as well as the vehicle type and the number of people for your customers.

    With the Agent Logon you have access to our various ticket tariffs online – booking confirmation by email. With the Scandlines online booking system, you can book the maritime travel experience for your customers directly from your counter.

  • With Scandlines' affiliate program, customers can independently book tickets for their next trip via your agency website. For this purpose, an ExpressLink will be embedded on your homepage and our online booking system can be reached 24/7.

    Your customers have access to the various booking options at Scandlines via your own website and can conveniently buy tickets online.

    Are you interested?

    Call our Servicecenter  +49 (0) 381 - 77 88 77 66 or write an email to gruppen@scandlines.com 

    We make you an individual offer.

  • All ticket variants for outward and return journeys can be combined with one another and booked in the same process. This will make it even easier for you to offer your customers comfortable or inexpensive travel solutions across the entire Scandlines route network.

FAQ for agencies

  • As a registered agency, you can either book the tickets using the Agent Logon  or your customers can book them yourself using the ExpressLink on your own homepage.

    For further questions please also read our Agent Logon Guide.

     

  • Agent Logon

    • with customer number and payment as agreed in the agreement
    • without customer number and agreement by credit card, by phone

    ExpressLink

    • with customer number and end customer pays by credit card
  • If the timetable changes at short notice or if the booked ferry trip is canceled, our Servicecenter will rebook you for the next possible departure free of charge.

    You will receive all the necessary information and the changed booking confirmation as soon as possible by email.

    If this change does not meet your requirements, our Servicecenter will be happy to help you with the relevant rebooking or cancellation.

  • It depends on the ticket tarif:

    • Economy: Only applies to the booked departure. Rebooking is not possible. Check in at the port up to 15 minutes before departure, after that time the ticket is invalid.
    • Standard: Valid for the booked departure and all other departures with free spaces on the booked day.
    • Flex: Valid for all departures from the date of purchase until 3 months after the booked departure. Valid for all departures from the date of purchase until 3 months after the booked departure. Check in at the port up to 15 minutes before departure.
  • Generally, you have a 24-hour right to cancellation after ticket purchase.

    Most of our tickets (Standard and Flex) are valid all day, so it is not always necessary to rebook. Thereafter, changes are chargeable and will be charged according to the current rebooking fee.

    Changes of Economy tickets are no longer possible 24 hours after booking.

    Please contact our Servicecenter by email gruppen@scandlines.com  or by phone +49 (0) 381 - 77 88 77 66

     

  • Economy: No refund after 24 hours after booking.  

    Economy with Refund Service: Cancellation and refund is only possible with optional Refund Service which is valid up to 3 months after the originally booked departure date.

    Standard: No refund after 24 hours after booking.

    Standard with Refund Service: Cancellation and refund is only possible with optional Refund Service which is valid up to 3 months after the originally booked departure date.

    Flex: Can be refunded for free up to 3 months after the originally booked outward journey date. Refund Service is included.

    The above mentioned information can be also found here 

    Subject to changes in modifications and errors.

     

  • Further information about vehicle definitions can be found here 

Contact

In case of rebooking or cancellation and other questions please contact:

Servicecenter
phone: +49 (0) 381 - 77 88 77 66
email: gruppen@scandlines.com