As a SMILE member, you can continue to spend points on ferry tickets, food and drink on board, and shopping on the ferry and in BorderShop – just as you usually do. However, we are updating the rules for earning points, including:

  • The rate for earning points on ferry tickets, buying food/drinks and goods on the ferry, and shopping in BorderShop will be lowered (see section 5 of the updated membership terms and conditions)
  • SMILE points automatically expire after two years if they have not been used (see section 8 of the updated membership terms and conditions)
  • Subsequent registration of points is no longer possible
  • SMILE+ is no longer available and existing SMILE+ members cannot renew SMILE+ (see section 4 of the updated membership terms and conditions)

Your SMILE membership is still free and continues automatically, so you don’t have to do anything. If you do not wish to accept the updated membership terms and conditions, you must terminate your membership by 30 April 2023 at the latest under ‘Member info’ (Delete profile) on the SMILE website or under ‘YOUR PROFILE INFORMATION’ (I want to delete my SMILE account) in the Scandlines app.

See the updated membership terms and conditions

  • By joining the SMILE program, you accept the Terms and Conditions stated below.

    1. Card issuer

    Contracting party and the company issuing the SMILE card is Scandlines Danmark ApS (in the following “Scandlines”).

    2. Description of SMILE

    The SMILE card is a membership card with no credit function. The SMILE program allows you to earn points, based on the purchase of goods and services you make on www.scandlines.com and other Scandlines’ homepages, at Scandlines ticket offices, on board Scandlines’ ferries and in Scandlines’ BorderShops. Furthermore, the SMILE card entitles you to participate in special membership benefits and membership offers from Scandlines and cooperation partners, if any, of Scandlines.

    3. Membership

    The SMILE card is freely available to any individual above the age of 18 (however persons with place of residency in Sweden must be above the age of 20). Upon request from Scandlines, age and place of residency have to be verified.

    The SMILE card is personal and non-transferable, and only available to private persons, not companies. A SMILE membership requires that you have an email account, as the membership is email based.

    You can sign up to the SMILE program  on our website at www.scandlines.com/smile. It is also possible sign up to SMILE via the Scandlines app from Google Play or App Store.

    4. Membership levels

    The SMILE program has two membership levels, SMILE and SMILE+ (both memberships together “SMILE” in the following, as far as not distinguished explicitly between the two membership levels). The level  SMILE+ is no longer available for enrollment by new or existing members. It will remain active, however, until the individual SMILE+ membership automatically expires 12 months after the latest purchase date of the SMILE+ membership. After the expiration of the SMILE+ membership, the membership will continue as a SMILE membership.

    Under the duration of a SMILE+ - membership, you earn extra points when you shop on board our ferries and in the BorderShop. When purchasing tickets, no extra points are earned – regardless of ticket type.

    Further details regarding the advantages of SMILE can be obtained under www.scandlines.com/smile.

    5. Earning points

    Points can be earned using the Scandlines app or the SMILE card on purchases of goods and services made on www.scandlines.com and other Scandlines websites, Scandlines ticket offices, on board Scandlines’ ferries and in Scandlines’ BorderShops, with the explicit exception of tickets for Helsingør-Helsingborg, gangway tickets, bicycle tickets, bus tickets, lorry tickets, magazines, papers and tobacco.

    The accrual rates applicable for all given products at any given time are available on scandlines.com/smile.

    Each point has a value of DKK 0.01, and 0.5 point is earned per 1 DKK spent on the abovementioned purchases.

    No points are earned for fees or surcharges, etc.

    Points are earned by presenting the SMILE card, or using the SMILE section in the Scandlines app in connection with payment, or automatically when purchases are made on Scandlines’ websites while you are logged in as a SMILE customer.

    You may check the status of your SMILE points by visiting www.scandlines.com/smile or directly in the SMILE section of your Scandlines app. 

    6. Use of points

    SMILE points can be used for payment of tickets, shopping on board Scandlines’ ferries, and in the Scandlines BorderShops.

    Points can be used in combination with cash payment unless otherwise expressly stated.

    You can request a cash refund of your own points in accordance with the Payment Services and Electronic Money Act for a period of up to one year following expiry of said points. Scandlines will charge a cash fee, currently DKK 25 per cash refund unless the refund is requested following expiry of the points. Tickets bought for points or a combination of points and cash are subject to changes and refund according to the rules on changes and refund applicable to the ticket type in question.

    If you have bought a ticket for a combination of points and cash and you wish to change this ticket or request a refund hereof, be aware that any points used to buy the ticket will be refunded prior to cash. 
    No points are earned when spending SMILE points on a purchase.

    The SMILE Point ticket
    As a special treat for SMILE members, when you reach 25,000 points you can buy a SMILE Point ticket. The ticket is subject to some specific conditions: 

    - The ticket is bought for 25,000 points and has a value of DKK 549.
    - The ticket cannot be rebooked and cancellation service cannot be purchased.
    - The ticket can be refunded within 24 hours as per the applicable ticket conditions.
    - The ticket can only be purchased online and is only presented to you once you have earned 25,000 points or more. 
    - The price of the ticket applies regardless of whether it is for Gedser-Rostock or Rødby-Puttgarden and regardless of season.
    - There is a fee of DKK 25 to buy the ticket. The fee is not refundable, even if the ticket is refunded.

    The SMILE return ticket
    If you purchased a SMILE Point ticket, you will also have the opportunity to buy a SMILE return ticket. The ticket is subject to the following conditions:

    - The price of the ticket is DKK 549. 
    - The ticket cannot be rebooked and cancellation service cannot be purchased.
    - The ticket can be refunded within 24 hours as per the applicable ticket conditions.
    - The ticket can only be purchased online and is only presented to you if you have chosen a SMILE Point ticket for your departure.
    - The price of the ticket applies regardless of whether it is for Gedser-Rostock or Rødby-Puttgarden and regardless of season.

    7. Validity and expiry of points

    Points earned before your SMILE card has been activated by sign-up, cf. Section 3, will not be valid if activation and registration of the SMILE card is not carried out within 4 weeks from the date of earning.

    Furthermore, any earned points will expire if not used within 24 months of the date of the respective earning. 

    8. Other benefits

    Besides from earning points, the SMILE memberships include other special benefits. The benefits applicable at any time are described on www.scandlines.com/smile.

    9. Termination of membership; deletion of SMILE account; termination of SMILE program

    You can delete your SMILE account or terminate your SMILE membership at any time by sending us an email to that effect to servicecenter.germany@scandlines.com, or by using the corresponding functions in your user account on our website ore in the app. When you delete your SMILE account or terminate your membership your points will expire immediately. In case of such deletion or termination, you are obliged to destroy your SMILE card or return it to Scandlines.

    Scandlines may at any time by giving one months’ written notice terminate the SMILE program. If Scandlines chooses to terminate SMILE, any and all earned points will expire at the same time as the termination of SMILE comes into effect. Notice on such termination will be given to the members via e-mail and Scandlines will also make this information available on www.scandlines.com.

    If according to applicable law, court decision, injunction from a public authority or the like, SMILE has to be terminated, such termination will come into force immediately without prior notice, and any and all earned points will expire at the same time as such termination of SMILE without this giving members right to any compensation what so ever from Scandlines.

    10. Abuse and exclusion

    Scandlines reserves the right to permanently exclude a member from the SMILE program in case the member has abused the membership. In case of abuse already earned but unused points on the members account will immediately be deleted and the member will be excluded from SMILE. In case of abuse Scandlines reserves the right to deny the member access to the premises of Scandlines and companies belonging to Scandlines Group*.

    Examples of abuse may be: Illegal conduct such as fraud or attempt hereto, unacceptable behaviour towards Scandlines and companies belonging to Scandlines Group*, Scandlines’ business partners, employees or passengers, violation of these Terms and Conditions for SMILE or any other conduct that from Scandlines’ point of view is considered immoral or unethical.

    Furthermore Scandlines reserves the right to cancel the earning of points related to bookings that are cancelled or in case the member has used the membership in an improper way.

    In case a member is excluded from SMILE the member is obliged to return the SMILE card to Scandlines upon request or to return the card to Scandlines as soon as possible.

    11. Lost cards

    In the event of loss or theft of your SMILE card, please go to scandlines.com/smile immediately to block your card. Any points used from a lost or stolen SMILE card in the meantime are regarded as spent and will not be refunded. 

    It is always possible to find your SMILE card by downloading the Scandlines app from either Google Play or App Store. Please note that finding your SMILE card requires login. 

    12. Personal data

    Scandlines and relevant companies within Scandlines Group* are responsible for the handling of your personal data is being done in accordance with the relevant and applicable mandatory rules regarding protection of personal data as well as with our Data Protection Declaration which can be found on www.scandlines.com/terms/data-protection. Scandlines and relevant companies within Scandlines Group* are data controller according to the applicable rules on protection of personal data.

    13. Miscellaneous

    Applicable rules and conditions governing Scandlines’ products and services also apply to all products and services included in SMILE or which have been paid for totally or partially with points. Scandlines General Conditions of Transport and Scandlines Ticket-Terms apply to ferry tickets bought for points. These conditions and terms are available on www.scandlines.com. 

    Scandlines reserves the right, at any time and at its sole discretion, to alter, amend or revise these Terms and Conditions by giving one month notice. Members will be notified by e-mail of any substantial changes or amendments to these terms and conditions. Such changes and amendments are considered approved if the member continues to use his or her SMILE card, or if the SMILE membership is not terminated within one month of notification. Special mention of these consequences will be made in the notification. If a member rejects the changes or amendments, his/her membership may be duly terminated by Scandlines pursuant to Section 9 of these Terms and Conditions.

    If one or more conditions of these Terms and Conditions are deemed void by a competent authority or court, this shall not affect the validity of the rest of the Sections of these Terms and Conditions. 

    These Terms and Conditions replace any and all prior versions of Terms and Conditions for SMILE.

    14. Choice of law

    Any dispute relating to these Terms and Conditions shall be governed by the laws of Denmark and decided by the Danish courts. 

    *Scandlines Danmark ApS, Scandlines Catering ApS, Scandlines Deutschland GmbH, Scandlines Bordershop Rostock GmbH and Scandlines Bordershop Puttgarden GmbH.

    1 March 2023

Find answers to some frequently asked questions about the membership update below. You can also contact customer services on +49 381-77 88 77 66 Monday – Friday: 8 AM - 6 PM or email us at servicecenter.germany@scandlines.com

FAQ

  • We’re updating the membership terms and conditions to make SMILE simpler.

    As a SMILE member, you can continue to use your points for ferry tickets, food and drink on the ferry, when you shop on the ferry and in BorderShop.

    The update mainly concerns the points earned on ferry tickets and purchases on the ferry or in BorderShop. From 1 May 2023, you will earn the same amount on all tickets (regardless of type), purchases of food/drinks and goods on the ferry and in BorderShop: 0.5 points per 1 DKK.

    Your points will automatically expire if you don’t use them within two years.

  • We have updated SMILE to make it simpler and easier to understand. This also means that we are discontinuing SMILE+.

    You will remain a SMILE+ member until your current SMILE+ period expires.

    However, in the future, we will give everyone access to great promotional discounts, such as the new offers in BorderShop that we have already launched.

  • You still earn the same number of points when you shop in BorderShop and on the ferry. That’s because we’ve kept your SMILE+ earnings the same, even though we’ve lowered the overall rate at which points are earned.

    So until your membership expires, you will earn the same number of points as usual, i.e. 1–2 points per 1 DKK.

  • If you do not wish to accept the updated membership terms and conditions, you must terminate your membership by 30 April 2023 at the latest under ‘Member info’ (Delete profile) on the SMILE website or under ‘YOUR PROFILE INFORMATION’ (I want to delete my SMILE account) in the Scandlines app.

    Please note that once you delete your profile, you can no longer use your benefits or earn and spend points. Your saved points will be deleted.

  • No, each point still has the same value. 

  • Nothing will happen to them. They won’t change value and you can use them to pay towards ferry tickets, to buy food and drink on board and when shopping in BorderShop – just like before.

    However, your points will now automatically expire if you haven’t used them within two years.

  • The updated terms will apply from 1 May 2023, so if you bought a ferry ticket as a SMILE member before then, you will earn points under the old rules.

  • No. After 1 May 2023, you can only earn points when you use your SMILE card to buy a ferry ticket, or when you shop on the ferry or in BorderShop – so remember your card when you travel!

    You can always retrieve your SMILE card in the app. 

  • We want to make SMILE simpler. That’s why we’ve updated some of the rules relating to points.

    You can always check your earned points – and when they expire – by logging into the SMILE website. Please note that the points may have different expiry dates.

  • Yes, all three special ferry tickets for SMILE members are still available:

    SMILE 1-day tickets

    SMILE Point ticket

    Happydays ticket

  • Yes, as a SMILE member you can still get a 20% discount on the ferry ticket when you book a Happydays holiday.

  • Yes! We will continue to provide special SMILE offers, such as special offers on SMILE ferry tickets and special offers in BorderShop.

  • We’re planning great new promotional discounts for 2023 – and we’ve already started.

    For example, we’ve launched new offers in BorderShop.