Frequently asked questions

  • You don't have to use your ticket on Helsingør-Helsingborg at the same calendar day like the crossing Germany-Denmark.

    A possible difference in the ticket price has to be paid at the Check-In in Helsingør or Helsingborg respectively.

  • Yes. You'll be able to sail on the next available ferry if you arrive before or after your booked departure on the same calendar day.

  • Your Economy ticket is only valid for the departure you've booked.

    If you check in less than 15 minutes before your booked departure time, you will have to buy a new ticket.

    If you would like a more flexible ticket, we recommend purchasing the Economy Extra or Flex ticket.

  • Economy tickets are only available for departures 14 days or more in advance. Economy tickets are popular and may be sold out for some departures, after which they are no longer available via our online booking service.

    If the Economy tickets are sold out for your chosen departure, try searching for a different departure or ticket type.

  • With a Flex ticket, you're guaranteed a place on all departures from the date of purchase to three months after the departure you've booked. Simply check in at the harbour 15 minutes before the departure you want to get on.

  • For vehicles exceeding 6 metres in length, there is a surcharge of DKK 185 for every additional 2 metres. Read more about vehicle lengths and definitions.

  • You'll receive a printed voucher when you check in at Puttgarden or Rostock. You must redeem the voucher on board on your return journey. The voucher can be paid out in cash or used to pay for onboard purchases.

  • If you purchase a ticket from a manned service lane at the harbour or by phone/e-mail via customer services, we will charge a handling fee starting at DKK 90 or EUR 12.

    Buy online and avoid the handling fee
    You can avoid paying handling fees by buying tickets online via our website or our app. You can buy tickets online up to two hours before departure.

  • Puttgarden, Fährhafenstrasse, 23769 Puttgarden, Germany

    Rostock, Zum Fährterminal 1, 18147 Rostock Überseehafen, Germany. Tip: Drive towards Rostock Überseehafen

    Rødby, Færgestationsvej 5, 4970 Rødby. Tip: The check-in area is located the end of the E47 motorway

    Gedser, Jernbanevejen 1, 4874 Gedser

  • You should choose a check-in lane based on the length of your vehicle and whether you've already purchased a ticket or want to buy one at the harbour. Simply follow the signs at the harbour.

    Read more about checking in.

  • You must check in at least 15 minutes before the scheduled time of departure.

    In Rostock, however, buses, cyclists and foot passengers are required to check in at least 30 minutes before the ferry’s scheduled departure time.

  • You earn points on all purchases on Scandlines’ websites, at the harbour, on the ferry and in BorderShop, either by logging into your profile or having your membership card scanned.

    You’ll find your membership card in our app.

    However, you won’t earn points on purchasing tickets for the Helsingør–Helsingborg route, or tickets for pedestrians, bicycles, buses or trucks, or on magazines, newspapers or tobacco products.

    Each point has a value of 0.01 DKK.

    You earn points based on the following model:

    0.5–1 points per 1 DKK spent on shopping (on board the ferries and in BorderShop)
    3 points per 1 DKK for Economy tickets and one-day tickets
    7 points per 1 DKK for Standard tickets
    10 points per 1 DKK for FLEX tickets

  • You can leave the SMILE programme any time you like. Log into your profile and go to “Member info”. At the bottom of this page, you can delete your profile.

    Note that when you delete your SMILE profile, you can no longer use your SMILE card, use your benefits, or earn and spend points when you sail with Scandlines and shop in BorderShop

  • We’ve collected all relevant information related to travelling with Scandlines during the Covid-19 pandemic here.

  • Most of our ticket types are valid for the whole day, which means it isn't always necessary to rebook.

    You can rebook tickets by contacting a customer service representative (a rebooking fee will be charged).

    Contact customer services at scandlines@scandlines.com or on +49 381-77 88 77 66.

    Read more about rebooking.

  • Remember that all tickets have a 24-hour right of cancellation.

    There are two ways to cancel your ticket, depending on whether you're cancelling a ticket that is unused or has been partially used.

    Cancelling unused tickets: You cancel unused tickets via My booking.

    Cancelling partially used tickets: If you want to cancel a partially used return ticket, send an email to customer service and be sure to include your booking reference.

    Contact customer service at servicecenter.germany@scandlines.com

    Please note that we don’t refund any fees charged in connection with ticket purchases.

  • If your bizz from Brobizz is connected to EasyGo, you can still use it on the Puttgarden-Rødby and Rostock-Gedser crossings. Read more about EasyGo.

  • Press the "Help" button on the monitor at the automatic check-in or choose a lane with personal service.

  • See prices and tickets for Puttgarden-Rødby

    See prices and tickets for Rostock-Gedser

  • Scandlines is an EasyGo member which means that you do not need a special agreement with Scandlines to use your bizz for your crossings.

  • No, unfortunately that is not possible.
  • Under My Account on brobizz.com you can get an overview of the ferry crossings. Under the menu item "Consumption/Tours", you can get an overview of your consumption.

  • No, you can only use your bizz from Brobizz to buy one-way trips.
  • With a Bizz Flex ticket you will have priority, but since we have limited space on the ferry, we must take sold out departures into consideration.

  • You can use any bizz connected to EasyGo on our Puttgarden-Rødby and Rostock-Gedser crossings. Read more about EasyGo.

  • The Rødby-Puttgarden crossing takes 45 minutes.

    The Gedser-Rostock crossing takes 2 hours.

    Please remember that passengers must check in at least 15 minutes before the scheduled time of departure.

  • Unfortunately, you can’t exchange currency on board the ferry.

  • Please make sure you arrive in good time and choose the manned check-in service lane. This will make it easier for us to find the best parking space for your car on the car deck.

  • We always do our best to make sure you have a good trip, but if you're unhappy with a product or service provided by Scandlines, we want to hear from you.

    Send an email to scandlines@scandlines.com and tell us about your experience. We'll be in touch as soon as possible to try to find a solution.

  • If you are injured or your vehicle or luggage suffer any damage while on board the ferry, make sure you notify our staff before leaving the ferry.

    Our staff will fill out a form covering your name, address, time of injury/damage, location, a description of the incident and other relevant information.

    If the incident concerns damage to a vehicle etc. that is fully insured, you should contact your insurance company, who will sort out the assessment, repairs and liability issues.

    Read about reporting other types of damage.

No major changes in traffic

We have not planned any changes in traffic. However, sudden unforeseen circumstances may occur and affect traffic .

 

Call us

Our staff are always ready to assist on weekdays from 08:00 to 18:00 and weekends from 09:00 to 17:00. They are also available from 09:00 to 18:00 on public holidays.
+49 381-77 88 77 66.

Write to us

We respond to emails on weekdays between 08:00 and 18:00, on public holidays between 09:00 and 18:00, and on weekends between 09:00 and 17:00.
servicecenter.germany@scandlines.com