Contact us
Call us or write to us. Our service center is available for you.
-
Practical
All the useful information before and during your journey.
-
The Scandlines app
Download our app to save all the information you need for your journey in one location.
-
Handling fee
Tickets purchased at the harbour and via customer services are subject to a handling fee.
-
Vehicle lengths and definitions
Make sure you know the length of your vehicle before booking a ticket.
-
Buy a ticket at the harbour
It is easy to buy a ticket at the harbour.
-
Lost & found
If you've left something behind on the ferry, we'll hold on to it in either Puttgarden or Gedser.
-
Customs regulations
Please bear customs regulations in mind when buying duty-free goods on the ferry or in our BorderShop.
-
Report damage or injury
If you are injured or your vehicle or luggage suffer any damage during the journey, make sure you notify our staff before leaving the ferry.
-
If a ferry departure is cancelled
FAQ for cancelled departures.
-
File a complaint
We always try to provide the best possible service, but in the event that you're not satisfied with a product or service, please let us know by filing a complaint.
-
Bizz
You can't use bizz in our harbours.
-
Scandlines agencies abroad
Here you will find our booking possibilities via our cooperation partners across Europe